Kudos to my fellow community manager, Teresa Basich, for the title of this post. In fact, while I am saying thank you, I want to take a moment and thank the team of great community managers I work with at Radian6: Teresa Basich, Gen Coates, Trish … [Read more]
It is time for “Better Communities” — Are you ready to rise up and answer this call?
Do you recall your first online community experience? I do. I flitted in and out of forums in the late 90s discussing music and books, but it was not until I discovered a community of military kids that I realized one could find a sense of belonging … [Read more]
Taking a ‘CALM’ approach to scenario planning
The ‘CALM’ framework, as introduced in the Culture24 Pathways resource and case studies, and then later fleshed out in my own Medium posts, may be adapted to many business challenges. Prior to the COVID-19 pandemic,many museums struggled to think and … [Read more]
Take ‘CARE’ to be ‘CALM’: Emotional intelligence is key to achieving digital maturity
Last night, I hosted an experimental workshop inspired by LEGO® Serious Play® to help a mix of former corporate and museum colleagues process their personal and professional emotions as a result of COVID-19. I was extremely nervous — while I have … [Read more]
How to collaborate-in-place — where, when, how, and why do I engage in the digital workplace?
Good collaboration begins by first setting boundaries to protect your time and energy — and then, observing the boundaries of others. Acknowledge your energy levels (of yourself and others) — Cherish your peak focus hours and protect these … [Read more]
How to work-out-loud in a digital space
“Communication over information. Conversation over tools.” — Jane Bozarth, Show Your Work Simply transferring work practices from the physical space to the digital space will not work. Let’s be honest with each other — was how we were working in a … [Read more]
Keep ‘CALM’- not just carry on business as usual
When I started discussing and writing about the outcomes of my recently completed (February 2020) One by One research (building digitally confident museums), the acronym ‘CALM’ surfaced. It was a bit tongue-and-cheek because I was designing … [Read more]
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