Community Management is the New Black

Kudos to my fellow community manager, Teresa Basich, for the title of this post. In fact, while I am saying thank you, I want to take a moment and thank the team of great community managers I work with at Radian6: Teresa Basich, Gen Coates, Trish … [Read more]

Contain yourself

This is an unusual post for this blog. It is personal. My husband and I had dinner last night and I felt out of place with my blue hair down and tattoos exposed. He asked was I not comfortable with what I had made myself? Yes, but hyperaware of how … [Read more]

Be present

As you scroll through your social media feeds, you may notice people around you choosing one word or three to represent their goals for 2016. This practice is beautiful and if it can be maintained, may become a brilliant habit. We should set aside … [Read more]

Nature inspired community design

Every year or two, I try to find a new way to view my work, a fresh way to devise research questions, and a new way to inspire and challenge myself. I use this lens to build my speaking presentations and guide my editorial calendar. Despite failing … [Read more]

Team Immersion: Snapchat

I wish I had time to explore all the fresh tools and apps designed to inspire or help us to become more effective and efficient. There are some cases where I will be first in line to test a new product or service. Then there are times when I want to … [Read more]