Community Management is the New Black

Kudos to my fellow community manager, Teresa Basich, for the title of this post. In fact, while I am saying thank you, I want to take a moment and thank the team of great community managers I work with at Radian6: Teresa Basich, Gen Coates, Trish … [Read more]

Nature inspired community design

Every year or two, I try to find a new way to view my work, a fresh way to devise research questions, and a new way to inspire and challenge myself. I use this lens to build my speaking presentations and guide my editorial calendar. Despite failing … [Read more]

Team Immersion: Snapchat

I wish I had time to explore all the fresh tools and apps designed to inspire or help us to become more effective and efficient. There are some cases where I will be first in line to test a new product or service. Then there are times when I want to … [Read more]

I need more space

I am constantly trying to cultivate a beginner's mind. It is so easy to coast and get caught up in the monotony and easiness of doing the same thing again and again. OK, well it might be easy for some. Not me. Many of the conferences and continuous … [Read more]


It has been over a decade that I have been thinking and writing about creating, breaking, and maintaining community. Over the years, I have attempted to define the evolution of community in a networked society. Rachel Happe and my fellow community … [Read more]

Community Management Realized

Today, I will post and not make excuses for the gap in publishing. I have been working and realizing the community and social dreams several of us have blogged about over the past seven (or more) years. Social media is not dead. Community managers … [Read more]