Community Management is the New Black

Kudos to my fellow community manager, Teresa Basich, for the title of this post. In fact, while I am saying thank you, I want to take a moment and thank the team of great community managers I work with at Radian6: Teresa Basich, Gen Coates, Trish … [Read more]

Understanding the digital ecosystem

Last week, I introduced you to a five-step process I am practicing¬†to apply urban planning to online community building and management. It is time to explore the first step and build our foundation and understanding of our digital ecosystem. How many … [Read more]

Book DNA: When the Heart Waits

This is a painful post to write, yet it feels good to be typing away about another marker in my own Book DNA. I find myself in search of a book. Usually, when this feeling comes over me, it is right before I pick up a book that will change me … [Read more]

Building SMART Online Communities

Community management posts have become a bit stale. There are a lot of people saying the same thing. Not that any of this content is not worthy (although some of it is questionable depending on source and experience), but it is a lot of the same … [Read more]

Listening Rediscovered

Are you a person who has World Cup fever or are you the person completely turned off by the mentions of three games a day, the drama of a loss or win, and block all mentions of World Cup in your social networks? If you are in the latter category, I … [Read more]

Big data is not just for big museums

Over the past year, I have been researching how museums can use big data to improve the visitor experience. Tonight, I will present my research at the Harvard Extension School Thesis Symposium. The following is the abstract of my thesis published in … [Read more]