Community Management is the New Black

Kudos to my fellow community manager, Teresa Basich, for the title of this post. In fact, while I am saying thank you, I want to take a moment and thank the team of great community managers I work with at Radian6: Teresa Basich, Gen Coates, Trish … [Read more]

Community Management Realized

Today, I will post and not make excuses for the gap in publishing. I have been working and realizing the community and social dreams several of us have blogged about over the past seven (or more) years. Social media is not dead. Community managers … [Read more]

Understanding the digital ecosystem

Last week, I introduced you to a five-step process I am practicing to apply urban planning to online community building and management. It is time to explore the first step and build our foundation and understanding of our digital ecosystem. How many … [Read more]

Book DNA: When the Heart Waits

This is a painful post to write, yet it feels good to be typing away about another marker in my own Book DNA. I find myself in search of a book. Usually, when this feeling comes over me, it is right before I pick up a book that will change me … [Read more]

Building SMART Online Communities

Community management posts have become a bit stale. There are a lot of people saying the same thing. Not that any of this content is not worthy (although some of it is questionable depending on source and experience), but it is a lot of the same … [Read more]

Listening Rediscovered

Are you a person who has World Cup fever or are you the person completely turned off by the mentions of three games a day, the drama of a loss or win, and block all mentions of World Cup in your social networks? If you are in the latter category, I … [Read more]