- Watch video Internet Exercise: EPCglobal Home: The basics of RFID and EPC
- Read/Discuss: CRM Daily: RFID Holes Create Security Concerns
- Research Zara logistics system
Read and Discuss:
- CRM Daily: Retailers Take a Tip From MySpace
- CRM Daily: Best Buy Service Trumps Circuit City
- CRM Daily: What Should Our Web Site Measure?
- CRMGuru: Best Practices
- PGreenblog: Power of WOM – DirecTV Update 33 and Counting
